Privacy Policy

Effective Date: 30 March 2026

Logo Cookies respects your privacy. This policy explains how we collect, use, and protect information when you visit our website or place an order.

Information we collect

To fulfil your logo cookie order, we require specific information. Providing this is optional, but we cannot process or deliver your order without it. We collect:

  • Contact details: Your name, business name, email, phone number, billing address, and delivery address.
  • Brand assets: The logo or image you upload to our website or provide for your order.
  • Transaction data: Processed securely via Shopify Payments. We do not see or store your full credit card details.
  • Technical data: Information such as IP addresses, browser type, and pages visited to ensure our store remains secure and functional.

How we use your information

We use your data strictly to:

  • Produce and deliver your logo cookie order.
  • Facilitate future re-orders.
  • Communicate updates regarding your order or account.

Marketing and communications

We may feature photos of your finished cookies for marketing purposes, including on our website. You can request us not to do so at the time of ordering or by contacting us at any time.

Promotional emails are only sent if you have subscribed.

Sharing and storage

We do not sell your personal information or brand assets. We share data only with the essential partners required to run our business:

  • Shopify: Our website and store platform. Your data is stored on secure servers, which may be located outside New Zealand.
  • NZ Post: Our delivery partner, who delivers your order.
  • Shopify Payments: Our payment provider, processing secure and encrypted transactions.

Cookies and tracking

Our website uses browser cookies to improve your experience, such as remembering your preferences and keeping your shopping cart active, and to help us understand website traffic. You can choose to disable cookies in your browser settings, though some parts of our website may not function properly if you do.

Security and your rights

  • Security: We take reasonable technical steps to protect your uploaded designs and personal details from unauthorised access.
  • Retention: We retain order records as required by New Zealand tax law (7 years) and to facilitate your future re-orders.
  • Your rights: Under the New Zealand Privacy Act 2020, you have the right to access and correct any personal information we hold. To request a copy of your data or its deletion, please contact us at info@logocookies.co.nz.
  • Age: Our services are for business purposes. We do not knowingly collect personal information from individuals under 18.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Identity of agency

Your information is collected and held by Logo Cookies, based in Tauranga, New Zealand.

Contact

For questions regarding this Privacy Policy, email us at info@logocookies.co.nz.